Terms & refunds
2026-10-04.3What you buy
Keep is a hosted backup service for Telegram messages and available attachments from chats you connect. It shows saved copies of edited or deleted messages and exports saved conversations as text, without attachment files. Capture starts after you accept these Terms, acknowledge the Privacy notice and connect chats with the required Telegram permissions. There is no bulk import of chat history and no replay of events missed while capture was paused; new replies and edits may include earlier quoted content. Telegram may not deliver every message, edit, deletion or attachment. Keep is independent and is not operated or endorsed by Telegram.
Prices, delivery and renewal
Prices and currency are shown before you confirm: CNY for the Stripe checkout, Telegram Stars (XTR) for invoices in Telegram. Stars prices are separate tariffs, not a currency conversion; the cost of Stars depends on Telegram and your purchase channel. A week is 7 days, a month is 30 days and a year is 365 days, each day being 24 hours; six months is six calendar months (UTC). Access bought under earlier terms keeps the duration agreed then. Each payment buys access once; there is no automatic renewal. Buying before expiry extends the remaining access. Access activates for the Telegram account associated with the purchase after the payment provider confirms payment, not when an invoice is opened, pre-checkout is approved or a payment is pending. Your bank or wallet may charge for currency conversion.
Lifetime access
Lifetime is a one-time purchase of access for as long as the Keep service operates. It does not promise unlimited storage, permanent retention of every file, or that the service will operate forever. It cannot be transferred to another Telegram account and does not credit unused time from earlier purchases. If the service closes, rights and remedies required by applicable law remain.
Trial and promotional access
We may offer trial access, referral rewards or other promotional access. Current conditions are shown in the bot and may be changed or withdrawn at any time. Days already granted remain, except rewards linked to a payment later refunded or disputed. Test, failed and pending payments earn no rewards. We may refuse or cancel promotional access obtained through self-referral, duplicate accounts or other abuse.
When access expires
Without active access, new deleted/edited-message notifications hide their contents, and exports and text previews are unavailable; saved snapshots can be opened once access is active again. Messages already delivered to Telegram cannot be hidden retroactively. Backup may continue in connected chats while enabled. We may stop capture for accounts without active access for an extended period and, after notice in the bot, delete their saved data. You can pause backup or clear saved data.
Refunds and cancellation
We do not offer voluntary refunds for a change of mind, unused access, stopping use or disconnecting the bot. This does not affect rights that cannot be excluded under applicable law. For duplicate or erroneous charges, paid access not provided or defective service, email support with your Telegram account ID and Stripe receipt or Telegram payment reference; we will refund confirmed duplicate or erroneous amounts and provide the remedies required by applicable law. Do not send passwords, sign-in codes or full card details. Stripe refunds return to the original payment method; timing depends on Stripe and your bank or wallet. Stars refunds return Stars to the payer through Telegram, not cash. Payment help: /paysupport; Telegram support does not resolve Keep purchase disputes. A full refund removes the access bought with that payment.
Data retention and deletion
Saved message text remains until you clear it. Local attachment files may be moved to an encrypted archive after 14 days. Archived media is kept for no more than 12 months from the archive date. Clearing saved data removes active database records and local files not shared by another record immediately. On a verified request, linked archive copies are removed within 30 days. Recovery backups follow a rolling schedule and may retain deleted data for up to 12 months; they are used only for recovery, and deletion is reapplied after restoration. Payment, referral and acceptance records are kept only for the period required for access, disputes and applicable record-keeping law.
Responsible use and service limits
Connect only accounts and chats you are entitled to manage. Before enabling backup, inform affected participants that messages and available attachments may be stored by Keep, kept after editing or deletion in Telegram, and delivered to the connected account owner; provide the Privacy notice and obtain any permission or consent required by law and platform rules. Your acceptance is not another person’s consent. If you cannot establish the necessary authority, exclude the chat or stop backup. Do not use Keep for covert or unlawful surveillance, harassment, unauthorized disclosure, or to evade privacy or access restrictions. We may suspend or end access for accounts that breach these Terms or applicable law. Availability depends on Telegram, networks, hosting and payment providers; we do not promise uninterrupted service, complete capture or recovery of every item, so keep separate copies of important information. We may change, add or discontinue features and change prices for future purchases. To the extent permitted by applicable law, our total liability relating to the service is limited to the amount you paid for it in the 12 months before the claim. Nothing here excludes obligations, liability or remedies that cannot lawfully be excluded.
Changes, law and contact
We may update these Terms. The updated version is published here and applies to you once you accept it; each new purchase requires acceptance of the current version. Until then, the version you last accepted continues to apply to the access you already have. These Terms are governed by the laws of the Hong Kong Special Administrative Region; this does not deprive you of mandatory consumer-protection rights under the law of the place where you live. The seller and service operator is identified below. Contact support about access, payments, refunds or privacy.